Delivery

The availability of goods offered by Aklak Taza may vary depending on your delivery area. By entering your delivery address on the Platform, you will see the Merchants available to you at that time. Delivery areas may expand, shrink, or change due to various conditions such as weather, traffic, or force majeure events.

Delivery Time

Aklak Taza will deliver your order to the address you provide. You will receive an estimated delivery time in your email confirmation and on the order tracking page. However, delivery times may vary due to factors beyond our control, such as order quantity, distance, time of day (peak periods), weather conditions, and traffic. You can check the remaining delivery time of your order by clicking on ‘My Orders’ on the Platform. Please note that the delivery time provided is only an estimate, and orders may arrive earlier or later. To ensure you do not miss a delivery, please make sure that you or someone else is available at the delivery location to receive the order once it is placed.

Unsuccessful or Failed Deliveries

Without prejudice to any other clauses in these Terms, if we attempt to deliver an order but are unable to do so due to reasons caused by you, including but not limited to:
•    No one being present or available to receive the order.
•    The customer being uncontactable despite attempts to reach them via the provided phone number.
•    Lack of appropriate or sufficient access to deliver the order successfully.
•    Lack of a suitable or secure location to leave the order.
We will contact you via in-app call, message, or email to inform you of the unsuccessful delivery and the next steps. In such cases, Aklak Taza reserves the right to cancel the order without refund or remedy to you.

No Show Cancellation

If you remain uncontactable or fail to receive the order within a reasonable time after it arrives at your delivery address, Aklak Taza reserves the right to cancel the order without refund or remedy to you.

Wrong Order, Missing Order, Defective Items

If you find any issues with your order upon receipt (e.g., wrong items, defective items, or missing items), please contact customer support immediately via our in-app chat feature. In some cases, Aklak Taza may request photographic proof and/or additional information to investigate the issue properly. If we determine that the order or goods you received are not of satisfactory condition or quality, we will compensate you for the affected parts of your order.

Late Delivery

If your order is significantly delayed beyond the estimated delivery time, please contact customer support immediately via our in-app chat feature. In some cases, Aklak Taza may request additional information to investigate the issue properly. If we determine that your order was significantly delayed, we will compensate you for it.